Ordering and delivery

Shipping costs

Heartline is (fortunately!) not a large company and unfortunately it is not possible to ship orders for free without artificially increasing the price for the customers who buy the skins in the showroom! 

This way you get a unique product for a fair price, packed with personal attention and brought to the post office especially for you!

costsThe NetherlandscostsBelgium
FREETotal above €50,-FREETotal above €100,-
€5,50Parcel post€7,-Parcel post / mailbox post
€5,50Pick-up at PostNL location€7,-Pick-up at bpost location (Belgium)
€3,95Mailbox package N/A

 

The costs for shipping to other European countries vary. It is often the case that the further you are from the Netherlands, the more expensive it will be. If you want you product shipped to a country that is not listed in the ordering process, please contact Joop for the available options and shipping rates. 


Shipping 

  • Joop will do his best to get the order to your home in two working days! *
  • In holiday periods and in special circumstances this may take longer.
  • To save the environment, your order will be delivered in reused boxes.
  • PostNL / bpost will offer the parcel up to twice or, if possible, deliver it to the neighbours.
  • If delivery is unsuccessful, you can pick up the parcel at the nearest PostNL / bpost collection point for 3 weeks. The postman will inform you about this. 

*  For customers  ordering to other countries then the Netherlands this can sometimes take a little longer. Sometimes parcels are randomly unpacked and checked by customs. It may be that the delivery takes two, three days longer. I have even experienced cases where it takes a week longer... I ask for your understanding in these situations. 


Pick up / Click & Collect

All products that you order in our web shop can also be collected from the showroom in Annen by appointment! 

  1. Add your choice to your shopping basket 
  2. Choose at 'Shipping' for: 'Pick up at merchant'.
  3. Call (+316 542 44 841) or email Joop for an appointment! 
  4. he showroom is located at Spijkerboorsdijk 4 in Annen

The showroom is open 7 days a week, by appointment onlyOne phone call, one ride to Annen and you can see, feel and experience all skins and accessories live! Joop can be reached via +31(0)6 542 44 841.


Delivery options (NL/BE only)

Heartline has more possibilities for delivery since January 2020!

- For example, choose for evening delivery (between 18:00-22:00, NL only).

- Or have it delivered to a PostNL / bpost collection point (NL/BE)

- Or just at your home on a day of your choice! (NL only)

 

 


Payment options

 Method of paymentCosts

iDEAL

free (NL)
PayPalper transaction we charge 1.7% in payment costs.
Bancontact / Mister Cashfree (BE)
SofortBankingfree (DE)
VISA / MasterCardper transaction we charge 2.8% in payment costs. These are the actual costs for this payment method. We charge nothing extra! 
Contant of PINWhen picking up in the showroom
 Bank transfer in advance

In name of: Heartline Huiden

IBAN: NL81 INGB 000 935 8092

BIC: INGBNL2A

DISCOUNT

10% off ALL product with the code 'VJ21'! Until March 1st. 

Click & Collect

  Heartline is open for pick-up! Just place your order, select 'pick-up' and make an appointment with Joop to collect your products.

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